Privacy Policy
Last updated: 10 November 2026
1. Who we are
Lacroix Consulting L.L.C-FZ, trading as EU Unlockr
Commercial License No. 2528655.01
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: simon@eu-unlockr.com
This policy explains how we collect and use personal data through our website, www.eu-unlockr.com (the "Website"), and through the Google and Meta services connected to it. It applies to the Website only. We process this data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
2. What data the Website collects
- Browsing data: IP address, browser and device type, operating system, language, pages viewed, referring page, and date and time of access.
- Analytics data, only if you accept analytics cookies: how you use the Website, collected through Google Tag Manager and Google Analytics, with cookie identifiers. See our Cookie Policy.
- Eligibility form (contact page): your project, full name, email address, country of residence, and, if you choose to provide them, your nationality and your situation, together with your consent.
- Messages you send us through WhatsApp, a Meta service: your phone number, profile name, and the content of your messages.
3. Why we use it
- To operate and secure the Website (browsing data), on the basis of our legitimate interest in providing a working and safe website.
- To understand how the Website is used and improve it (analytics data), on the basis of your consent, which you can withdraw at any time.
- To review your eligibility and reply to your request (form and messages), on the basis of your consent and your request.
We do not sell your personal data and we do not use it for advertising.
4. Google and Meta services
Google. With your consent, the Website loads Google Tag Manager and Google Analytics, provided by Google. Google processes the analytics data under its own privacy policy (policies.google.com/privacy). Without your consent, these services are not loaded.
Meta. If you contact us through WhatsApp, your messages are transmitted through WhatsApp's infrastructure, provided by Meta Platforms. Meta processes your phone number and message metadata as part of operating that service, under its own privacy policy (www.whatsapp.com/legal/privacy-policy). We do not control that processing. To stop receiving messages from us, reply STOP in the conversation.
5. Who receives the data
- Vercel, which hosts the Website;
- Google, for Google Tag Manager and Google Analytics;
- Meta, for WhatsApp;
- Courts, regulators or law enforcement, where required by law.
These providers may process data outside the United Arab Emirates.
6. How long we keep it
| Category | Retention |
|---|---|
| Website logs and analytics | Up to 14 months |
| Eligibility form submissions and messages | Up to 24 months from last contact |
At the end of the applicable period, data is deleted or irreversibly anonymised.
7. Your rights
You can ask us at any time to:
- access the data we hold about you and receive a copy;
- correct data that is inaccurate or incomplete;
- delete your data;
- stop or object to the processing of your data;
- withdraw your consent, including to analytics cookies.
Send your request to simon@eu-unlockr.com, with the subject line "Data deletion request" for a deletion, from the email address or phone number you used with us so we can identify your data. We may ask for proof of identity. We complete deletion requests within 30 days.
If you are not satisfied with our response, you may complain to the UAE Data Office.
8. Security
The Website is served over an encrypted connection (HTTPS), and access to the data you send us is limited to the people who need it to reply to you.
9. Changes to this policy
We may update this policy. The date at the top of this page shows the latest version.
10. Contact
For any question about this policy, write to simon@eu-unlockr.com or use our contact page. See also our Terms of Use and Cookie Policy.